Ask HN: What Did Anthropic Bill Me For?

I gave Anthropic my credit card number thinking I was signing up for the pro plan and they charged me about $21. But a day later when I log in they say I have a free account. Further research shows they bill the Pro plan a year at a time for about $200.

So... since I didn't pay for a pro plan, what did I just pay money to Anthropic for? support@anthropic.com is completely dead. They haven't responded to any of the messages I've sent over the last week. My next step is a credit reversal, I suppose.

As a humorous aside... I asked claude why I wasn't showing up under a Pro plan and it gave me an extensive description of how to click on various parts of the anthropic web site to find more information. None of the pages or links the response referenced existed on the current site. I'm guessing it's hallucinating or referring to a previous site.

Copilot is a sh*t-show compared to Claude, but at least Microsoft usually gets billing correct and I can eventually get to a human to process a refund.

Anyone have any ideas?

3 points | by OhMeadhbh 16 hours ago

2 comments

  • Jeremy1026 16 hours ago
    I'm guessing you bought $20 of API credits, plus tax.
    [-]
    • OhMeadhbh 40 minutes ago
      I checked with a friend. When they bought credits, they got an email receipt. Seems like credits would show up in the UI somewhere. But I did ask claude how to talk to a human at anthropic and it gave me an answer, so maybe it applied the payment to credits and the UI just doesn't show they're there.
  • Omgawdmadeit 9 hours ago
    [dead]